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Titles are temporary in life. The cemeteries in the world are full of irreplaceable people. None of us have an eternity to do what we’re doing; we’re all here for a temporary period of time. Bosses decide what days are holidays, what time you open, what time you close, what time lunch is. Leaders change lives. Leaders make things better for the people that they work with, and so to me, that’s what real leadership is about.

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