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How to Take Responsibility in a Crisis

How to Take Responsibility in a Crisis

In 1982, seven people died in Chicago when bottles of Tylenol were laced with potassium cyanide. The crime was tragic and senseless. People were afraid. If they couldn’t feel safe buying over-the-counter medicine from their trusted pharmacy, where could they feel...
3 Ways for Leaders to Be a Calming Force

3 Ways for Leaders to Be a Calming Force

I once had a team member (we’ll call her June) who never seemed fazed by any crisis. She seemed to lack a sense of urgency, no matter the situation. She was very thorough and hard-working, but her pace and attitude rarely fluctuated. So even though we’re talking about...
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